Frequently Asked Questions

Do you accept...? How do I tip?

We accept all forms of payment for services EXCEPT for American Express. We accept Fusion Aveda Salon and Spa gift cards, Aveda Pure Privilege gift certificates, but not gift cards to Aveda's website or other Aveda salons as we're individually owned.

 

Our gratuity policy is not built in to our pricing and we cannot add it to debit or credit cards during checkout. If you'd like to leave a tip for your provider, they accept cash or personal check. We do have an ATM machine on site due to the inconvenience as well.

Do Fusion gift cards expire?

Any gift card that is purchased from Fusion Salon and Spa NEVER expires. Any gift cards that are complimentary, (i.e.: Donations, Auctions, Gift with purchase, etc.) are valid and WILL EXPIRE one (1) year from the date given from the salon for such event.

Bonus Gift Cards are the free cards that we match at no additional charge to the amount spent on a purchased gift card during our Buy One Get One (BOGO) event. Bonus gift cards are only valid for a limited time and expire on a pre-determined date.

 

A purchased Gift Card will never expire.

Where are you located?

Our street address is: 266 NW Peacock Blvd. #105, Port Saint Lucie, FL 34986.  Your GPS may take you to the front of our Plaza. We're located in a U-Shaped Plaza, Peacock Plaza, near the post office. We're located nearest to Water's Edge Dermatology, not the gym. 

From I-95: From 95, take exit 121. You’ll want to go to the light at Peacock and be in the far-left turn lane. Turn left at that light and stay to the left. At the 1st traffic light, (Tail Gators will be on your left) Make a left at that traffic light. Make your first right after Tail Gators onto a side street between Tail Gators and Super Play/Duffy’s. Follow that street to the end where you’ll come to a stop sign. Directly in front of you at that stop sign will be a white, two-story building with orange barrel tile roofing. It’s a U-shaped Plaza and we are on the 1st floor in the plaza in front of you at the far-right corner, Suite #105

From the East (Bayshore, Prima, US-1): Take Prima Vista Blvd. West (that road turns into St. Lucie West Blvd.) all the way to Peacock Blvd. which is 2 traffic lights before I-95. Turn right onto Peacock Blvd. and get into the left lane.  At the 1st traffic light, (Tail Gators will be on your left) Make a left at that traffic light. Make your first right after Tail Gators onto a side street between Tail Gators and Super Play/Duffy’s. Follow that street to the end where you’ll come to a stop sign. Directly in front of you at that stop sign will be a white, two-story building with orange barrel tile roofing. It’s a U-shaped Plaza and we are on the 1st floor in the plaza in front of you at the far-right corner, Suite #105.

 

From Torino: Coming up the back, past the stadium, you’ll come to a light before the Post Office. Directly after the Post Office is a white strip mall with orange barrel tile roofing. Take a right into that plaza, then drive past the front of the building. It turns into a U-shaped building. Make your first right after Pueblo Viejo and head straight back. We’ll be on the ground floor at #105, directly in front of you.

How much is...?

All of our services listed on the website are based on starting prices and based off a level system. Our level system is a European Leveling System that measures education, experience and demand. After certain goals that our providers reach, they will go up a level to reflect their successes. Due to this, their pricing will adjust up as well. Level Ones are often new staff members, as everyone starts at Level One when they come to work with our establishment, but that doesn't reflect on their experience outside of Fusion. 

The only staff allowed to give exact quotes for services that may adjust up or down is the provider you are seeing. Anything quoted by guest services will always be a starting price that will depend on a variety of circumstances (including but not limited to: length of hair, thickness of hair, and different services done than what was scheduled).

What's the difference in foils?

With our foils, it'll depend on what you're looking to achieve. In general, our full foil will be highlights all throughout your hair. With a partial foil, it's typically just down your part-line. We also have a per foil that is individually priced and can be just a couple to lighten your face-frame. We also work with the French hand-painting technique, balayage which is usually working from the mid-shaft to ends versus from scalp to ends, as well as ombre. If you're unsure of what you're looking to achieve with foils, we're more than happy to help you by setting up a consultation to speak with one of our talented providers to figure out the best option.

I lost my gift card! How can I use it?

Unfortunately, Fusion Aveda Salon and Spa treats gift cards like cash. Once a gift card is in your possession, it is your responsibility. We cannot reissue a lost or stolen gift card. We cannot use gift cards off your account. We have to have the physical gift card in hand in order for it to be applied towards a service.

I'm unhappy with... what can I do?

Unfortunately, we're unable to refund back to the original payment method for services, products, gift cards, or packages/series. For packages, we can change those into a dollar amount on a gift card if you do not want the services that were purchased for you. For products, we can accept it back with the receipt within 14 days of the original purchase date for a store credit in the form of a gift card good towards other products or services. 

I'm not going to use this, can I get a refund?

Unfortunately, we're unable to refund back to the original payment method for services, products, gift cards, or packages/series. For packages, we can change those into a dollar amount on a gift card if you do not want the services that were purchased for you. For products, we can accept it back with the receipt within 14 days of the original purchase date for a store credit in the form of a gift card good towards other products or services. 

My child is under 18. Can they get spa services?

Yes! We have a facial specifically for teens to help with maintaining their skin as they go through changes and are more than happy to book them for a massage. The one requirement is to have a parent or guardian accompany them to the beginning of the appointment to fill out a quick form that allows them to receive the service. Then they can receive their service and the parent/guardian may leave after that.

DO YOU ACCEPT WALK-INS?

While we will never turn anyone away if we have the availability, please know that a lot of our technicians are in high demand and have guests that pre-book frequently. Due to this, we suggest calling to make an appointment to be sure, but you're more than welcome to visit to see if we have the availability.

What are your precautions for covid?

We are taking every precaution we can think of to keep Fusion as clean and safe as possible. You can read more about our policies and procedures here.